Last updated: September 30, 2026
At Xnody, all products are digital files delivered electronically. Because digital products cannot be physically returned once accessed or downloaded, the following refund policy applies.
1. Digital Products
All purchases of digital products are generally final and non-refundable once the files have been downloaded or accessed, except where required by applicable law.
Please review the product description, file format, compatibility information, and product images carefully before completing your purchase.
2. When a Refund May Be Considered
We may offer a refund, replacement file, or other appropriate resolution if:
- The purchased file is corrupted or cannot be opened.
- The file delivered is materially different from the product description.
- You received the wrong digital product.
- A technical issue on our side prevents you from accessing your purchased files and we are unable to resolve it.
- You were charged more than once for the same order.
We may ask for screenshots or other information to help us verify and resolve the issue.
3. 3D Printing Results
Refunds are not normally provided for failed or unsatisfactory 3D prints caused by factors outside the digital file itself, including:
- Printer calibration
- Slicer settings
- Filament quality or condition
- Bed adhesion
- Nozzle or hardware issues
- Scaling or modification of the model
- Incorrect support settings
- Material selection
- User error
3D printing results may vary between printers, materials, and settings.
If you believe the model itself contains a genuine design or file issue, please contact us so we can investigate.
4. Compatibility
It is the customer's responsibility to confirm that their software, slicer, printer, and equipment support the file format and requirements stated on the product page.
A refund will generally not be issued solely because a customer's device, printer, software, or workflow is incompatible with a correctly supplied file.
5. Change of Mind
Because our products are digital and can be accessed immediately after purchase, we generally do not offer refunds for:
- Changing your mind
- Purchasing the wrong model
- No longer needing the file
- Finding a similar product elsewhere
Please check your order carefully before completing payment.
6. Duplicate Purchases
If you accidentally purchase the exact same product more than once, contact us as soon as possible.
Where we can verify an accidental duplicate purchase, we may refund the duplicate transaction.
7. Requesting Support or a Refund
If there is a problem with your purchase, contact us at:
Please include:
- Your order number
- Product name
- A description of the issue
- Screenshots or supporting information, where relevant
Please contact us within 14 days of purchase when possible so we can investigate the issue promptly.
8. Approved Refunds
If a refund is approved, it will normally be returned to the original payment method.
Processing times may vary depending on your payment provider or bank.
9. Applicable Consumer Rights
Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.